Frequently Asked Questions

Everything you need to know about Mellow Miles

General

Mellow Miles is a privacy-first driving reflection app designed for anyone experiencing driving-related stress. It captures vehicle data (via OBD-II), biometrics (heart rate from Apple Watch/Wear OS), and GPS during your drive, then helps you reflect on patterns afterward.

Privacy & Security

Features & Usage

Technical

Support & Troubleshooting

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Frequently Asked Questions

General

What is Mellow Miles?

Who is Mellow Miles designed for?

How much does it cost?

What platforms do you support?

Privacy & Security

How do you protect my data?

Who can see my driving data?

Do you share data with insurance companies?

Can I export or delete my data?

Where is my data stored?

Features & Usage

What is OBD-II and why do I need it?

Does Mellow Miles work without an OBD-II adapter?

Do I need an Apple Watch or Android watch?

How does the Apple Watch app work?

What are emotion events and when should I log them?

What is trip replay and how does it work?

Does Mellow Miles work offline?

Technical

What OBD-II adapters are compatible?

How does your ELM327 implementation differ from other apps?

What PIDs (vehicle metrics) do you capture?

Does Mellow Miles drain my phone battery?

Support & Troubleshooting

My OBD-II adapter won't connect. What should I do?

Apple Watch isn't syncing heart rate data. Help?

My trips aren't syncing to the web dashboard. Why?

How do I report a bug or request a feature?

Still have questions?